MadJack is your go-to texting chatbot, here to support you and your journey at Western Colorado University. Whether you’re trying to find a tutor, figure out financial aid, or get involved on campus, MadJack is always on, always learning, and just a message away.
MadJack does more than answer questions—it checks in throughout the year to help you stay on track. Whether you’re balancing work and classes or just trying to find your place, MadJack connects you with the support you need when you need it.
You can text MadJack anytime. Try asking:
“How do I apply for scholarships?”
“What are the counseling center hours?”
“Where can I get tutoring help?”
“How do I drop a class?”
“When is the last day to pay tuition?”
“Where do I find job openings on campus?”
“How can I join a student club?”
“What do I do if I’m feeling overwhelmed?”
“When is registration for next semester?”
“How do I update my financial aid information?”
All new Mountaineers will get a welcome text from MadJack.
Make sure your phone number is up to date in Workday, then add MadJack to your contacts. From there, you’re all set, text anytime you have a question about life at Western.
MadJack will send a friendly “hello” to every undergraduate Mountaineer during the first week of the semester.*
After that, expect check-ins about once a week. MadJack might ask how your classes are going, share important campus updates, or invite you to weigh in on something happening at Western.
*Currently, MadJack is only available to undergraduate students enrolled in classes on the Gunnison campus with a valid cell phone number in their student account.
Once you get that first message, save MadJack’s number to your contacts. From there, it’s easy; reply and start chatting!
MadJack is available 24/7 to answer questions and connect you to resources across campus. And if MadJack doesn’t know the answer, no stress—your question will be routed to someone who does.
Note: In an emergency, always call 911. MadJack is here to support your success, but cannot respond to emergencies.
You’ll receive MadJack’s phone number when you get a message from MadJack at the start of the semester. Be sure your number is up to date in the student portal so you can receive it.
If you’re not receiving texts, double-check that your number is current in the student portal and your phone isn’t blocking unknown numbers. If everything looks good and it’s still not working, reach out to Student Affairs for support.
MadJack responds instantly with answers, resources, or guidance—24/7. From finding a study group to learning how to apply for a job on campus, MadJack’s here to help you stay on track and get the most out of your time at Western.
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