Wilderness Pursuits

COVID-19 Rental Process

COVID-19 Rental Process

Due to COVID-19, our rentals and operations have shifted for the foreseeable future and are subject to change.

Expect the following procedures for rentals, but please refer to our social media pages for the most up-to-date information: Facebook or Instagram @wildernesspursuits. Thank you, and we look forward to getting you outfitted!

BLUE PHASE

Customer ACCESS

  • WP’s lobby will be OPEN to Walk-Up customers. You should form a physically distanced line at the internal University Center (UC) door to WP. Please follow 6-foot spacing stickers on floor.
  • A maximum of two customers allowed in WP at a time – one reserving gear, and the other on deck. All other patrons must form a line in the UC Lobby.

RESERVATIONS & PICK-UP

  • All renters must set a realistic return/cleaning appointment for your return time at the time of their reservation.
Waivers
  • Rental waivers will be signed electronically at the counter or be sent online for over-the-phone reservations. If more than one person, sign a paper waiver.
  • Trip Waivers (Trip/Photo/COVID-19) and Medical Forms will be emailed to you at the time of reservation, and are to be completed and emailed back prior to the pre-trip meeting.

BOAT RENTALS:

  • When marking the pick-up and return times in the Appointment Book, write the:
    • Customer’s name on first line and
    • Type of interaction for that appointment on the line below (e.g. “Boat Pick-up” or “Boat Return”).
    • This marks off a 30-minute block for this customer on both pick-ups and returns.
    • After you set these appointments, mark the refund reminder on the next day following the return at 5pm. Write customer name and “Boat Refund” to remind the closing crew to re-check the inflatable for damage.
For All Boat Equipment Returns or Pick-Ups:
  • Customers would be asked to ensure they bring a minimum of two people for return or pick-up of large equipment such as rafts so WP staff can maintain the 6-foot distance requirement when loading and unloading equipment.

 

YELLOW PHASE

Customer ACCESS

  • WP’s lobby will be CLOSED to walk-up customers. We will take reservations over the phone to accommodate for and maintain social distancing guidelines.
  • Patrons will call our WP Office Monday-Friday 10am-4pm to inquire about or reserve gear: 970-943-7051.

Equipment RESERVATIONS

  • Customers will call WP to reserve limited rental items. Full payment will be due over the phone via credit card only.
  • Appointments will be scheduled when the reservation is made in 15-minute increments for smaller items and 30-minute increments for larger items (e.g., daily raft packages).
    • Appointments available from 10:00am to 3:30pm in 15-minute increments.
    • Last appointment each day is 3:30pm.
    • A Drop-off/Cleaning time will be scheduled over the phone in 15-minute increments for smaller items and 30-minute increments for larger items.
Waivers
    • Rental waivers will be emailed to patrons at the time of reservation and are to be completed and emailed back prior to equipment pick-up.
    • Trip Waivers (Trip/Photo/COVID-19) and Medical Forms will be emailed to patrons at the time of reservation, and are to be completed and emailed back prior to the pre-trip meeting.

*No add on items would be allowed at pick-up since this would require additional payment to be made.

BOAT RENTALS:

  • When marking the pick-up and return times in the Appointment Book, write the:
    • Customer’s name on first line and
    • Type of interaction for that appointment on the line below (e.g. “Boat Pick-up” or “Boat Return”).
    • This marks off a 30-minute block for this customer on both pick-ups and returns.
    • After you set these appoinments, mark the refund reminder on the next day following the return at 5pm. Write customer name and “Boat Refund” to remind the closing crew to re-check the inflatable for damage.
For All Boat Equipment Returns or Pick-Ups:
  • Customers would be asked to ensure they bring a minimum of two people for return or pick-up of large equipment such as rafts so WP staff can maintain the 6-foot distance requirement when loading and unloading equipment

WP Equipment PICK-UP

  • Customers will call when they arrive in parking lot and WP staff will provide Curbside Pick-up for reservations.
  • Staff will check the ID of the customer through the window of their vehicle to ensure it is the correct order, and to verify the customer’s waiver.
  • Staff will lay out product(s) for the customer to load into their cars.
  • Staff will sign the order with date and time of pickup so that the customer will maintain 6-foot distance, and not exchange a clipboard or pen.