Student FAQ's

Access to local campus resources will only be allowed on the secure wireless. We will continue to provide open wireless connections in the near future, but we strongly discourage the use of open wireless. Please see below for instruction on how to connect to the Western secure wireless.

Setup:

 

Windows XP

Windows Vista/Windows7

Macintosh OS X

 

Windows XP:

For Windows XP we offer an automated configuration tool that will perform all of the following steps automatically.

Download Here

 

Manual Configuration Steps:

Step 1: Right click the wireless icon in the lower right system tray and select view wireless networks.

 

Step 2: Click the change advanced settings text.

Step 3: Remove any entries to wireless networks referring to Western and then click the Add button.

Step 4: In the network name (SSID) box type in Western, network authentication is WPA2 and data encryption is AES. If these options are not available to you see the prerequisites for secure wireless at the beginning of this section.

Step 5: Click the network authentication tab.

 

Step 6: Click the drop down box for EAP type and select Protected EAP (PEAP).

Step 7: Click the properties button.

Step 8: Make sure the validate server certificate check box is checked.

Step 9: Select Equifax secure certificate authority in the trust root certification authorities, and confirm that the authentication method is Secured Password (EAP-MSCHAPv2).

Step 10: Select the configure button .

 

Step 11: Make sure the Automatically use my Windows logon name and password box is unchecked.

Step 12: Click the balloon and enter your campus logon credentials.

 

Windows Vista/Windows 7:

Select Western from the list of wireless networks.

Enter your campus username and password. (Domain is WSC)

Accept the equifax certificate authority certificate to connect.

 

Mac OS X:

1)  You do not have a proper anti-virus (more information at Anti-Viruses for Students)

2)  You do not have all Microsoft updates installed.  To install Microsoft updates go to Start, then to Control Panel, then to Security Center.  From here "Check for the latest updates from Windows Update." 

3)  You may be using Google Chrome.  If so you will need to switch to Internet Explorer or Mozilla Firefox.  You can open up the access control page in one of these browsers and do your actual web browsing in Google Chrome but you will need to be in either Internet Explorer or Mozilla Firefox.

You can change your password online @ the Western Password Reset Page

If you have a hard time remembering your password, we suggest you change your password to a passphrase that you can easily remember rather than writing it down anywhere. Post-ITs and notes on your desk are serious breaches of security and would act to negate any increased security benefit from a well-conceived secure password. However, if you do need to write your password down in order to remember it, keep the written password in a locked cabinet at all times, and don’t write it down on anything that identifies you, such as a business card.

If someone does happen to crack or otherwise find out your password, they may be able to use it without your knowledge. By changing your password regularly, you can minimize the impact of someone using your password and assuming your identity. A second reason to change your password is to shorten the amount of time a malicious individual can attempt to crack your password.

If you have forgotten your password you can reset it @ the Western Password Reset Page

We strongly discourage all Western computing users from sharing their password with anyone. If you have a need to share information, please contact Computer Services and we can discuss your needs and suggest secure strategies to meet those needs. We can create groups of users and shared services that will meet virtually every need imaginable. You are accountable for all use that may occur during any session that is open under your user ID and password. Please don't share your password, and please log off your computer when you are leaving. The next user should do their work while logged in under their own credentials.

Please see our Anti-Virus page, Click Here.

If your anti-virus is out-of-date or not supported by our network then your computer is considered unprotected.  You will be told that you do not have an anti-virus.  For more information on anti-viruses that are supported at Western State College please see our website: Anti-Viruses.

From 8am - 5pm you can use the computers in the Student Helpdesk in Taylor Hall 125.  This is also the location of the IT Services Student HelpDesk.

After 5pm the computers in the Info Commons of the Library can print to the AH-Help Desk Color printer which is located at the circulation desk on the main floor of the Library.

After your print quota reaches zero you can still print, however it will cost you 5 cents a page. 

If you would like to dispute this matter you may speak to the Student Government Association (SGA) located in the College Center.

For more information please go to Print Management in Student Computer Labs.

Forward mail from Western e-mail to a different e-mail address

• Log into your Western Google E-mail account
• Click Settings in the upper right corner of the page
• Go to the tab 'Forwarding and Pop/Imap'
• Click on the button 'Add a forwarding address'
• Enter e-mail address where you want to receive mail
• Follow instructions sent to the e-mail address you entered above

IMAP/Pop your Western mail to another e-mail or phone

• You will need to reset your password (we recommend 'changing' it to the same password you already use) athttps://madjackmail.western.edu/googlepassreset/prompt.aspx
  
• Open your email application on your phone and select add account, if you do not see this option go to your settings click on your email options and click add account. 
• Select Gmail as the provider.
• Your username and email account will both be your Western email address - firstname.lastname@western.edu and your password will be what you reset it to at the beginning of these instructions.
  

• Incoming mail server will be imap.gmail.com or pop.gmail.com depending on whether you are using POP or IMAP.

• Outgoing mail server is smtp.gmail.com
• Gmail always uses SSL ports for IMAP and POP and SSL is required

1. First change your western.edu google password https://madjackmail.western.edu/googlepassreset/prompt.aspx
2. Then log into your western.edu google apps account http://western.edu/madjackmail, go to Settings and then to the IMAP/POP tab and enable POP
3. Then log into your westernalum.org at http://mail.westernalum.org google account and go to Settings and Accounts and add another account.
4. Add your Western email address firstname.lastname@western.edu and the username will be the same - firstname.lastname@western.edu and the password is the one you just reset.
5. The pop server is pop.gmail.com and the port is 995.
6. You must check to use SSL.
7. You can leave that account for all future messages to until your western.edu email address goes away.