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Contact Information

Taylor Hall 125
M-F: 8am - 5pm
(970) 943-3333
helpdesk@western.edu

 

Getting Help

Western provides technical assistance to currently enrolled students via the Student Help Center.

Student Technology Helpdesk
Taylor Hall 125
M-F 8am - 5pm
(970) 943-3333
helpdesk@western.edu

What we do

Come here for help with all your computer problems, including:

  • Personal computer software issues including viruses
  • Personal computer hardware issues
  • Western account username and password
  • College Services (formally WOL)
  • Online Courses
  • Student drive
  • Student E-mail
  • On campus printing
  • Anti-virus and spyware
  • Other software questions
  • Connectivity issues in residence halls or on public wireless
A color laser printer and scanner are also available for student use in this office.

If you need your computer worked on we ask that you bring it to our office with all installation media and we'll make our best effort to get you up and running quickly. We cannot provide software other than what is on the Anti-Viruses for Students page.

What we don't do

We cannot break the law; please don't ask us to participate in software piracy. It is important that if you bring a computer to campus you have the original installation media and necessary installation codes for re-installation should it be necessary. Also, in many cases it may void the warranty of your system if we remove certain components or open the system case. We'll do our best to help with hardware diagnosis and repair within these guidelines.